Terms of Use, Conditions of Service, and Privacy Policy of Personare
- DEFINITIONS AND ACCEPTANCE OF TERMS
- 1.1. These Terms of Use, Conditions of Service, and Privacy Policy ("Agreement") govern the use of the services, content, and products offered by PERSONARE AUTOCONHECIMENTO PARA O BEM-VIVER LTDA., registered with the CNPJ under No. 06.246.462/0001-70, headquartered at Avenida José Silva de Azevedo Neto, No. 200, block 05, store 114, Barra da Tijuca, Rio de Janeiro/RJ, CEP 22775-056 (“PERSONARE”), through the websites www.personare.com.br, www.personare.com, and the “Personare” application available in the Apple App Store and Google Play stores.
- 1.2. By accessing, registering, or using any service made available by Personare, you declare that you have read, understood, and fully accepted the terms and conditions described herein, recognizing that use implies express and unrestricted acceptance of this Agreement.
- REGISTRATION AND USER ACCOUNT
- 2.1. To use the services, you must complete a registration, providing true, complete, and updated information, including, where applicable, your full name, email, sex, date, time, and place of birth, CPF, and other requested data.
- 2.2. You are responsible for maintaining the confidentiality of your login and password, assuming full responsibility for any activity performed with your credentials.
- 2.3. Personare may suspend or cancel your registration if you breach this Agreement, provide false information, or use the service fraudulently.
- 2.4. Minors: Personare services are not directed at individuals under 18 years of age. The company is not responsible for data regarding minors entered into its system by legal guardians or third parties.
- PERSONAL DATA PROCESSING (LGPD AND GDPR)
- 3.1. Personare performs the processing of personal data in compliance with Law No. 13.709/2018 (General Data Protection Law – LGPD), the Brazilian Civil Rights Framework for the Internet (Law No. 12.965/2014) and, where applicable, the General Data Protection Regulation of the European Union (GDPR).
- 3.2. Registration, navigation, and technical data (such as IP address, date and time of access, browser, cookies, and device identifiers) are collected.
- 3.3. Such information is used for: (i) the execution of contracted services; (ii) content personalization; (iii) marketing communications, upon consent; (iv) statistical and performance analysis; (v) compliance with legal or regulatory obligations.
- 3.4. You may, at any time, exercise your rights to confirm the existence of processing, access, correction, portability, anonymization, and deletion of data through the Personare Customer Service Center.
- 3.5. Personare may store and process data on servers located outside of Brazil, ensuring compliance with adequate data protection standards.
- 3.6. Data Protection Officer (DPO): For matters related to the protection of personal data, the Personare officer (DPO) can be contacted via email: atendimento@personare.com.br.
- 3.7. Data Sharing: Personare may share personal data with commercial partners and service providers essential to the operation of its platform (such as payment methods, hosting providers, marketing tools, and data analysis), always observing the reported purposes and appropriate security measures.
- INFORMATION SECURITY
- 4.1. Personare adopts appropriate technical and organizational measures to protect personal data against unauthorized access, destruction, loss, alteration, or any form of inappropriate processing.
- 4.2. In the event of a security incident that may result in relevant risk or damage to the holder, Personare will communicate the occurrence to the National Data Protection Authority (ANPD) and to the affected users, pursuant to Art. 48 of the LGPD.
- COOKIES AND SIMILAR TECHNOLOGIES
- 5.1. Personare uses cookies to improve your experience, store preferences, and offer personalized content. Use of cookies is consented to by you when continuing navigation on the website or application.
- 5.2. You may manage cookie permissions directly in your browser, being aware that deactivation may limit the use of certain functionalities.
- SERVICES, PRODUCTS, AND PAYMENTS
- 6.1. Personare offers free and paid services, made available according to the description on the website or application. Payment will be made through the means provided, including credit cards, Pix, boleto, Google Pay, and PayPal, and may be charged in other currencies.
- 6.2. Failure to receive automated emails does not constitute a breach of contract, as contracted services remain available in your account.
- 6.3. You may cancel your subscription at any time, maintaining access until the end of the current cycle. Payments already made are non-refundable, except in cases provided by law or specific product policies.
- 6.4. The access period for products and services purchased will correspond to the time informed on the respective sales pages at the time of hiring. Personare reserves the right to change conditions and access time for future acquisitions at any time and without prior notice.
- 6.5. For subscription services, such as the "Clube Personare," Personare reserves the right to add, modify, or remove benefits and functionalities at any time and at its sole discretion, without this constituting a breach of contract or creating a right to a refund for amounts already paid.
- Upon completing the subscription, you declare that you are aware that access to the digital content and services of Clube Personare will be made available immediately.
- The right of withdrawal may be exercised within 7 (seven) calendar days from the date of contracting, under the terms of Art. 49 of the Consumer Defense Code.
- However, in the event of platform usage or the use of any content and services during this period—especially those of an individualized or personalized nature (such as analyses and readings)—such services will be considered effectively rendered, and there may be a proportional deduction of the amounts to be eventually refunded.
- By proceeding, you declare that you are aware of and agree with these conditions.
- COPYRIGHT AND INTELLECTUAL PROPERTY
- 7.1. All content, trademarks, layouts, software, texts, images, audio, and videos made available by Personare are protected by copyright and other intellectual property regulations, and their reproduction or use without express authorization is prohibited.
- 7.2. You grant Personare a free and non-exclusive license to use the content you publish in public areas of the website or application.
- LIMITATION OF LIABILITY
- 8.1. Personare services are interpretative, informative, and for self-knowledge purposes, and do not constitute medical, psychological, legal, financial, or professional advice. Personare is not responsible for decisions taken based on interpretations of astrological, esoteric, or spiritual content.
- 8.2. No guarantee is made that services will be free from interruptions, errors, or failures, and the company is not liable for indirect damages, loss of profits, loss of data, or moral damages arising from the use of the website or application.
- COMMUNICATIONS AND CONSENT
- 9.1. You expressly consent to receiving electronic communications from Personare, including transactional emails, newsletters, and marketing messages, and may revoke this consent at any time through the unsubscribe links available in the communications.
- 9.2. Communications regarding billing, contractual changes, and account security will be sent obligatorily by electronic means.
- AMENDMENTS, VALIDITY, AND JURISDICTION
- 10.1. Personare may amend these Terms at any time. The updated version will always be available on the websites and in the application. [UPDATED CLAUSE] Continued use of the website or application after the publication of changes to this Agreement will imply full acceptance of the new conditions.
- 10.2. Should any provision be considered invalid, the remaining provisions shall remain in full force and effect.
- 10.3. This Agreement is governed by the laws of the Federative Republic of Brazil, with the venue of the District Court of the Capital of the State of Rio de Janeiro being elected as the sole competent court to resolve any disputes arising from this instrument.
PERSONARE AUTOCONHECIMENTO PARA O BEM-VIVER LTDA.